We hope that you will simply adore your new jewelry purchase, but if you don't love it, you may return it for a refund (original shipping is not refundable as it is postage that has already been used). Email us at firstname.lastname@example.org to request a return shipping authorization. All returns must be pre-authorized. All returns must be in thier original condition with tags still attached. We do not accept returns of used / worn items. Please see our Refunds Policy page for further details: http://www.amydiz.com/amystreasuretrove_ourpolicies.htm
If you are one of our customers on Tophatter, and you need to EXCHANGE an item, please note that the return shipping and the shipping to get the new item to you is your responsibility... **THIS IS IMPORTANT: If you've initiated a return from within Tophatter, you need to cancel the return and purchase the return & reship postage as follows... DO NOT USE THEIR LABEL AS DOING SO WILL ONLY RESULT IN A FULL REFUND NOT AN EXCHANGE. Tophatter's Return Process does not currently support exchanges, so in order to process an exchange you must cancel the return request and follow our exchanges process. For exchanges, it is absolutely imperative that you NOT USE THE LABEL TOPHATTER PROVIDES... If you use the label Tophatter provides, they will issue you a full refund once the tracking on that label shows movement, so if you wish to exchange an item, you MUST ignore thier label and cancel the return request. After cancelling the return request within Tophatter, please purchase the item below called "Exchange Item Postage Fee".
One final note, if you are exchanging a ring, please be sure you know your ring size... you can view our handy ring size guide page by clicking here.