Our Cousin Corp Product Policies

  

Amy's Treasure Trove is an authorized vendor of Cousin Corporation Products.  We do not keep these items in stock, rather we order them from Cousin on your behalf after receiving your paid order, then ship to you once the order arrives at our facility.  Delivery may take up to 2 weeks.

Our items are listed in units of 3 packages per item.  At this time, we have very limited availability of individual packages.  This is because Cousin requires us to order in units of 3.  As we continue to grow, our "in-stock" section of our store where single package items are available will also grow, and those items are not subject to any minimum order requirements, neither per item nor cart total.

A minimum cart total of $150 is required to process any order containing Cousin products with the exception of carts consisting solely of the items in our instock section.  Cousin recently changed their minimum wholesale order quantity, so we must do the same.  We hope you will look upon this as an opportunity to plan ahead and order your supplies all at once instead of a few at a time.  Again, we ask for your patience and understanding with regard to the minimum cart total requirement.

All Cousin orders (except those in the "in-stock" area) require the addition of the item "Cousin Order Surcharge", a $10 proccessing fee to help cover originating shipping fees.  This fee applies only once per order, and is waived if your order is over $200.

Any items you order and pay for that are out of stock with Cousin at the time we receive the order from them, will be refunded to you (item cost & approximate weight based shipping for that item unless shipping paid was flat rate, in which case it will be item cost only).

Feel free to browse www.cousin.com for other great products.  To order any Cousin catalog item, make note of the item number, description, and desired quantity in multiples of 3's.  Catalog items are listed as single packages, please remember that we are required by Cousin to order in quantities of 3 packages on all bead products (tools, kits, and select other products may be ordered in units of 1 package).  Email your list to us at "amystreasuretrove@amydiz.com" and we will work up a quote and email it to you for your approval.  In your request for quote, be sure to include the email address registered in your PayPal account so that we can send you an invoice.  Once you have approved the quote, we will send you an invoice in PayPal for the total plus shipping and handling.  Once paid, we will process the order as described above.

Please note that unless items are defective (must provide picture proof of item and packaging showing damage), all sales of Cousin products are final.  I take great care when packaging orders, so in the unlikely event that any item is received damaged, you will be refunded for that item after providing proof of damage and returning the item to me.  You are responsible for return postage.

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